This document is an abstract from the Johari Pilot and Rollout Roadmap. By consultation with your personal Johari Customer Success Manager you will get further insights and be guided step by step through how we will turn your individual use case into a C-Level enthusing business case.
This is what we usually see:
More operational issues solved
Problems, challenges and questions arise regularly in the day-to-day business of employees. Approx. 1/3 of these stay unsolved due to nonexistent or wrong allocation of knowhow.
Within the Johari pilot you will experience that nonexistent or wrong allocation of knowhow can be prevented as the cause for unsolved issues in the future. This will improve the number of solved issues significantly when implementing Johari. For all still unsolved issues Johari’s weakspot analyses will let you know exactly what areas to strategically focus on. With our clients we have seen the 1/3 of unsolved issues decrease by more than 70%.
Lessons Learned detected
Valuable information and documented Lessons Learned is stored in on average more than 10 different major software platforms and databases within your teams. It is impossible for employees to search through all these databases in order to solve their problems or get answers for their questions in daily business. Additionally, almost all these search functions are not optimized for finding the right information. Employees would need to spend hours to find what is valuable to their cause and still often the information hides so well that you cannot find it anyway. Therefore, employees often find it more efficient to just work on finding a solution on their own. 72 % of knowledge is inaccessible in times of need and 68% of solution attempts are of similar nature every year again and again.
Within the Johari pilot you will experience that, already within a small restricted data set, suitable information is only one problem or question description away, even across languages. With our clients we have seen that repeated work can be prevented in almost all cases.
Whenever a new issue arises in the employees’ day to day business, they are either trying to find a solution on their own or are setting up a first responder taskforce within the scope of their local expert resources. Expertise however is distributed unevenly over locations, functions and silos. This is a consequence of the availability of talent in different areas. But also more importantly the experiences your employees make on a day-to-day basis are not identical. Therefore, it seems impossible to identify and engage the right internal subject matter experts for each individual case.
Within the Johari pilot you will experience that, already within a small restricted data set, suitable internal subject matter experts are recommended for each specific issue. Also it is very easy to collect their solutions and answers based on their different expertise and experiences. This has great impact on the two following performance indicators.
Raised Time to solution
On average 16 days are wasted on finding solutions and answers on each complex matter.
Within the Johari pilot you will experience that existing knowhow and expertise is allocated efficiently in the right way. We see our clients speeding up their solution finding process by more than 160%.
Decreased Quality of solution
73 % of all solutions turn out to be insufficient in the future. Continuously changing conditions have a great impact on that. However the right information, Lessons Learned and internal expertise often cannot be detected. And this is needed to guarantee the best possible results and to adapt quickly.
Within the Johari pilot you will experience that you can easily provide your employees with the best foundation to gather different expertise and experiences on their specific issues. This provides the greatest chance to gain the most sufficient solutions and answers. With our clients we see a 86% satisfaction with the solutions and answers generated in Johari on complex matters.
Proactive Prevention of future issues
An issue being solved in one location or silo does not mean that the same issue might not arise in the future in a different area. Same or similar problems come to light on average 8 times each year again and again. There are no efficient prevention measures in place so that different locations and silos can proactively learn from the experiences of others. In this case an issue might have not yet come up however is destined to since the same has happened somewhere else already within a similar environment.
Employees might be asked to proactively share their lessons learned with other areas. However mostly responsibilities are unclear, or the administrative effort is too high. That in turn leads to the same issues arising multiple times each year.
Within the Johari pilot you will experience that suitable Lessons Learned and the right documented information is proactively and continuously shared with the right stakeholders in the different locations, silos and functions. Our clients are experiencing a significant impact on their issue prevention measures to avoid redundant efforts.
Not all issues can be solved satisfactorily. Depending on employee turnover, hiring strategies and continuous education programs, knowhow weaknesses are present at all times. It is rather difficult to detect these weaknesses on a regular basis in order to plan countermeasures accordingly. This is impossible since no structured and transparent process of solving problems is implemented and therefore no valuable data is collected.
Within the Johari pilot you will experience that, already within a small restricted data set, weaknesses in the pilot user groups can be detected automatically. Our clients are raising performance and weaknesses reports on a regular basis with Johari which allows them to counteract appropriately in real time.
What does that lead to long term?
Employee productivity and problem solving efficiency are the two primary drivers of ROI when using Johari. If people can get more work done in less time and problems are solved more quickly and better, your teams become more productive. For ROI purposes, these productivity gains are equivalent to savings and revenue increases.
Therefore, for its clients Johari is capable of compensating the productivity loss of up to 100k € per 100 employees each month generated by poor knowhow management.