An 8D report is a document as part of quality management in the event of a complaint. 8D stands for the eight mandatory process steps that are required when processing an issue to overcome the underlying problem. An 8D report is thus part of complaints management and serves quality assurance at the supplier.
This article is based upon a whitepaper on how the Johari Software streamlines the 8D Process. Thus, for further insights, you are welcome to reach out to us. 8D is one of many operational Johari Use Cases. Find the other use cases here.
The 8D Process
D1: Team composition for problem solving
D2: Problem description
D3: Immediate measures
D4: Root cause analysis
D5: Selection and verification of corrective actions
D6: Implementation and evaluation of corrective actions
D7: Avoidance of error repetition
D8: Conclusion and appreciation of team performance
They are included and streamlined within Johari.
What is Johari?
Johari makes Knowhow available when and where needed. It is used to automatically connect Lessons Learned and Internal Experts – across locations, silos and time. Because Johari is focused upon solving operational issues through a structured process supported by AI, its software is also predestined for the 8D process.
Arising issue
The issue (problem/challenge/complaint) can be described in whatever language preferred. The process can also be further optimized in symbiosis with current QM systems in use. Reach out to Johari to find out how.
1st Level
Johari‘s Knowledge AI automatically assigns suitable Lessons Learned and the right legacy information across languages and silos. Sometimes this already provides a sufficient solution!
2nd Level
If still in need, Johari‘s Expert AI intelligently addresses the issue to the right issue owner being responsible for the solution finding. This is based upon competence and capacity criteria. Then, communication between both parties starts immediately.
3rd Level – Collaborative Environment
If more help is needed Johari‘s Expert AI automatically sets up and triggers a team of suitable internal subject matter experts across locations and silos. Depending on the complexity of the issue a specific Johari workflow is started until the solution is found and approved (e.g. Problem/Risk Description; Root Cause Analysis; Problem Solving; Approval). Possible connections to your personal collaboration/project management systems guarantee a seamless workflow.
Conclusion and Prevention
Reports and conclusions are made available to the subject matter experts. Furthermore, Johari proactively notifies the right stakeholders from different locations on relevant Lessons Learned to prevent future issues from arising.
The structured workflow is supported through the Johari AIs
Johari Knowledge AI
Johari assigns suitable Lessons Learned and the right legacy information automatically to all newly upcoming issues across areas and language barriers. The algorithm will get more and more precise on its suggestions through the performed actions within Johari.
Johari Expert AI
Johari intelligently recommends the right internal Subject Matter Experts to the specific issue. The Legacy Data Import as well as a short initial questionnaire for each user will build the expert profile‘s foundation. Thereafter each expert profile will change dynamically by the expert‘s behavior within Johari over time.
A Competence, Relevance and Capacity score determines the recommendation of specific experts. This guarantees the best solutions and highest contributions for each individual case.
Targeted Solution finding
Within Johari’s Smart Asynchronous Expert Rounds internal subject matter experts synergize efficiently. Result-oriented solution finding takes place, regardless of locations, silos, languages and time availabilities. Johari analyzes, prioritizes and documents results in automatically generated final reports. Depending on the issue‘s complexity a specific structured workflow can be further driven. E.g. Problem/Risk Description; Root Cause Analysis; Problem Solving; Approvals.
Prevention: Implement a proactive sharing of knowledge across silos and locations
Get every employee on the same page in real time and save up redundant efforts. Johari understands what information is of value for each specific stakeholder. Therefore all users are proactively notified on relevant newly generated Lessons Learned or imported information within Johari‘s Knowledge Network.
